Live production example (lawn brand uses its own leaf mark): morrisslawnservice.com. Product overview: Field Service Platform page.
Confirm they are in a primary service ZIP (or outside-area follow-up path), clear browser cache, and try a second device. Note the exact error message if any.
Check spam folders for both the customer and quotes inbox. Include the property address and approximate submit time in your ticket.
Reset from your admin process if available. Never email passwords. Describe which portal (admin vs crew vs customer) and browser used.
Confirm the job is paid/activated if your workflow requires it, then note customer ID (CUST-) and the day you expected on the route.
Commercial template targeting January 2027. Use urgency “general” and describe your company size and timeline — or use sales contact for new deals.